March 2017
Intermediate to advanced
244 pages
6h 3m
English
book
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
by Gabriele Kahlout
Content preview from Spinning Up ServiceNow: IT Service Managers' Guide to Successful User AdoptionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Appendices
Your purpose is to make your audience see what you saw, hear what you heard, feel what you felt.
—Dale Carnegie
In this book I tried to organize and present topics typically overlooked by decision makers in charge of ServiceNow and the ITSM program at their organization.
I suggested that certain key elements in the way that you propose, implement, and expand ServiceNow at your organization can minimize the risks of failure and low users’ adoption, and demonstrate early returns on the investment (ROI) in terms of customer satisfaction and an active user base. I proposed that having nurtured those early successes will give the firm foundations that you need before pursuing more advanced aspects of your ITSM initiative.
Throughout the book, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.