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Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
book

Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

by Gabriele Kahlout
March 2017
Intermediate to advanced
244 pages
6h 3m
English
Apress
Content preview from Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

© Gabriele Kahlout 2017

Gabriele Kahlout, Spinning Up ServiceNow, 10.1007/978-1-4842-2571-4_7

7. Reporting

How to make the most of your ServiceNow data without being cheated

Gabriele Kahlout1 

(1)Doha, Qatar

The best way to change long-term behavior is with short-term feedback.

—Seth Godin1

If you are migrating to ServiceNow from another ITSM tool your transition plan may include the re-creation in ServiceNow of the most useful reports that you relied on in the previous tool to measure performance and prioritize resources.

In this chapter I advocate that you seize this opportunity to liberate reports from being a management thing only and ensure that individual contributors and team leads can make the most out of the data captured in ServiceNow in ...

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Publisher Resources

ISBN: 9781484225714Purchase bookPublisher Website