The best way to change long-term behavior is with short-term feedback.
—Seth Godin1
If you are migrating to ServiceNow from another ITSM tool your transition plan may include the re-creation in ServiceNow of the most useful reports that you relied on in the previous tool to measure performance and prioritize resources.
In this chapter I advocate that you seize this opportunity to liberate reports from being a management thing only and ensure that individual contributors and team leads can make the most out of the data captured in ServiceNow in ...
