Agile Supply Chain
“Agility is the ability to cope with unexpected changes, to survive unprecedented threats of business environment and take advantages of changes as opportunities
—Sharif and Zhang1”
- Market volatility
- What is agility?
- Agile supply chain
- Role of customer service in supply chain strategy
- Customer service perception and service design
Re-engineering to Agility
Today's global business environment is characterized by turbulent and volatile markets, shorter product life cycles, more demanding customer requirements and a variety of supply chain risks. In this environment, organizations ...