Performance Measurement and Controls

“If management is a science of measurement, adequate supply chain measures will be one of the keys to successful supply chain management


—Dr. Octavio Carranza”

Chapter Objectives

To understand:

  • Concept of benchmarking
  • Gap analysis
  • Bench marking for best practices
  • Performance measurement criteria in supply chain
  • Performance levels and controls
  • Balance scorecard


Supply Chain Performance Measures


Supply Chain Performance Measures


Supply chain performance measurement process keeps track of the health of the supply chain system. For total integration and coordination of supply chain operation, a well-designed performance measurement ...

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