Not long ago, I received a note from a vendor after giving him some critical feedback about a business transaction I had with his company. He wrote:
I take a lot of pride in my work and in my business, and even though it is difficult to hear negative comments upon completion of a job, I respect and appreciate your honesty. Your feedback will go a long way in helping me grow my business.
What a great response to my comments. Would you respond in a similar manner if you heard criticism about your work?
It is easy to brush feedback aside or to make excuses. Yet, you can gain valuable insights from the comments of others. As a speaker, I receive feedback from seminar participants all the time. I love hearing the ...