December 2021
Intermediate to advanced
256 pages
6h 6m
English
Within Part Two, ‘People fundamentals’, we are pursuing the building of trust and credibility. So far on this journey we have considered the themes of ‘listening’ and ‘empathy’. Now we must turn our minds to this strange little element in the trust and credibility balance, perception.
No single factor on its own is solely responsible for the development of trust and credibility; it can take an innumerable number of factors to build and maintain trust. To be on this progressive journey, continually building on relationships we have already established with others, requires a delicate balancing of many factors. We must think of these three things continuously – listening, empathy ...
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