The No Complaining Rule: Positive Ways to Deal with Negativity at Work

Chapter 26. The Rollout

"Each executive and manager will be expected to keep a list of complaints and solutions presented by their employees. They will be instructed to implement obvious solutions within their domain and control. For the suggestions that cannot be resolved immediately or are not within their domain or control, they will be expected to present them either at a managers' meeting or at a quarterly meeting. As you can see, we will become a company that turns complaints into solutions. We will become a company that listens to the ideas, suggestions, and solutions of our people, and we will become a better company as a result. And this concludes my presentation," Hope said, to the enthusiastic applause of her team. They weren't complaining. They were complimenting her for a job well done. Dan had known she was the right person for the job, and now so did everyone else. She was plucked off the bench, put in the game, and she performed brilliantly. Dan knew they would need more solutions in addition to the No Complaining Rule but at least for now he had an overview and framework to share with his board of directors later that day. He also knew that the company had a solid plan to begin the process of turning negative energy into positive solutions and positive change. Thanks to Hope, they were on the road to success, and as a result Dan asked her to join him for the meeting ...