The No Complaining Rule: Positive Ways to Deal with Negativity at Work

Chapter 29. Six Months Later

But Hope didn't need numbers to prove anything. She saw it firsthand in the employees she worked with every day. Many of them had stopped being passengers on the bus and had become drivers instead.

The web development team told her they created a web site, www.NoComplainingRule.com, to share resources and tools with others.

The marketing team presented to her an "Are You a Complainer?" assessment with five questions that identified whether someone was a complainer or not. They posted the complainer assessment online at www.NoComplainingRule.com and 70 percent of their employees completed the assessment. (The Are You a Complainer? Assessment can be found at the end of this book on page 133.)

A group of engineers worked nights to create a system that automated the complaining and solution process. Now employees could post their complaints and solution ideas, and everyone would know when a complaint was resolved and a solution was implemented.

And her favorite solution of all was brought to her by three twentysomethings from the leadership development program. They said that if we as a company are going to do a No Complaining week, then we have to give people some ideas of what they could do instead of complain. They felt the three No Complaining Tools were helpful, but they suggested that people could benefit from specific practices that empowered people to ...