October 2015
Beginner
295 pages
4h 22m
English
Content preview from The, Rules of Work, 4th Edition
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RULE 15
Cultivate a smile
Remember the poem? If you can keep your head, etc. – well, how do you let them know you are keeping your head? Easy, smile. Smile no matter what. Smile when you greet your colleagues in the morning. Smile when you shake hands. Smile when it’s getting tough. Smile when it’s hell. Smile no matter what.
And what sort of smile? Friendly, genuine – make sure it extends to your eyes – sincere, frank, honest, open, happy. And the easiest way to make your smile all these things is to believe them all. This can’t be an act or it’ll be spotted immediately. It has to be genuine to appear genuine. You have to feel happy. You have to be enjoying this or your smile will look insincere and false. And if you’re not enjoying this then ...
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