October 2015
Beginner
295 pages
4h 22m
English
Content preview from The, Rules of Work, 4th Edition
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RULE 83
Be conciliatory
Feathers have been ruffled. You weren’t involved. It was nothing to do with you. Doesn’t matter. Make sure it is you who soothes those feathers.
- Make everyone a cup of tea.
- Stroke a few egos.
- Clear the air.
- Open a window.
- Get them to shake hands (or kiss and make up).
If feathers have been ruffled by a boss telling off a junior, make sure it is the junior you comfort, cheer up, brighten up, perk up, whatever. The boss should be handled differently. The best way is the silent but disapproving action of conciliation – make them a cup of tea but say nothing. You are indicating that you disapprove – and thus are really senior to them because you wouldn’t make such a mistake – that you aren’t scared of them or their anger ...
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