October 2015
Beginner
295 pages
4h 22m
English
Content preview from The, Rules of Work, 4th Edition
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RULE 85
Never get personal
It is their behaviour that is wrong or annoying or detrimental to the department. It is never them. And it is never annoying to you, only to the good of the department. The key way to remember this is a dreadful New Age thing that crept in from American parenting stuff. They say, ‘She isn’t a naughty girl; she’s a good girl who has done a naughty thing’. Yuk. Or how about, ‘He is a good boy who has done a bad thing’?
This sets the scene though. It isn’t the person, it is their behaviour. You never ever get personal.
You can criticize:
- the way they do their job
- their time keeping, their attitude
- their motivation
- their communication skills
- their long-term goals
- their focus
- their knowledge of office procedures
- their ...
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