October 2015
Beginner
295 pages
4h 22m
English
When your boss says he wants to improve customer relations and you should all go on a course to learn how to smile, don’t be fooled. It’s nothing to do with smiling at customers. Your boss is coming up for appraisal time and needs to look good, needs to appear as if there is some drive, initiative and motivation.
So you’ll all troop off and do the course and try to take it all in and practise your smile. What for? Your boss couldn’t give two monkeys whether you smile at the customers or not. All they want is to shine at their appraisal.
This sort of thing goes on a lot more at work than most people like to think. Once, I volunteered to attend college every Monday to do a course in payroll and ...
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