book
This Is Service Design Doing
by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
January 2018
Intermediate to advanced
567 pages
18h 2m
English
Content preview from This Is Service Design Doing
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Chapter 8. Implementation
Service design should not end with a concept or a prototype. The aim must be to have an impact on people, organizations, and the bottom line.
Expert contributions and comments: Erich Pichler | Jürgen Tanghe | Julia Jonas | Kathrin Möslein | Klaus Schwarzenberger | Minka Frackenpohl | Patricia Stark
This chapter also includes
The Sharp End of Service Design
Implementation – ...