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This Is Service Design Doing
book

This Is Service Design Doing

by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
January 2018
Intermediate to advanced content levelIntermediate to advanced
567 pages
18h 2m
English
O'Reilly Media, Inc.
Content preview from This Is Service Design Doing

Chapter 10. Facilitating Workshops

Workshops are the key working format of service design. How can we keep them engaging, relevant, and productive?

Expert comments by: Arne van Oosterom | Arthur Yeh | Belina Raffy | Carola Verschoor | Ivan Boscariol | Renatus Hoogenraad

  1. 10.1 Key concepts of facilitation

    1. 10.1.1 Consent

    2. 10.1.2 Status

    3. 10.1.3 Neutrality

  2. 10.2 Styles and roles of facilitation

    1. 10.2.1 Adopting a role

    2. 10.2.2 Co-facilitation

    3. 10.2.3 Can a team member be a facilitator?

  3. 10.3 Success factors

    1. 10.3.1 Building the team

    2. 10.3.2 Purpose and expectations

    3. 10.3.3 Planning the work

    4. 10.3.4 Creating a safe space

    5. 10.3.5 Work modes in teams

  4. 10.4 Key facilitation techniques

    1. 10.4.1 Warm-ups

    2. 10.4.2 Timing

    3. 10.4.3 The room

    4. 10.4.4 Tools and props

    5. 10.4.5 Visualization

    6. 10.4.6 Post it or lose it: The expert’s guide to sticky notes

    7. 10.4.7 Space, distance, and positioning

    8. 10.4.8 Feedback

    9. 10.4.9 Changing status

    10. 10.4.10 Doing, not talking

    11. 10.4.11 Growing as a facilitator

  5. 10.5 Methods

      1. Three-brain warm-up

      2. Color-chain warm-up

      3. “Yes, and …” warm-up

      4. Red and green feedback

  6. 10.6 Cases

    1. 10.6.1 Case: The energizing power of the unfamiliar

    2. 10.6.2 Case: Pivot and focus

  1. This chapter also includes

    1. Safe space principles in practice

    2. The Status/Control Matrix

Why Facilitate?

“Co-creation” (more strictly, co-design) 1 makes great sense. In engaging a diverse group of participants in a multidisciplinary team, we encourage a rounded approach to a project, keep it rooted in reality, and boost the buy-in ...

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Publisher Resources

ISBN: 9781491927175Errata Page