INDEX

A

abductive thinking 161

Abrell, Thomas 246–251

Action step (TTM) 278–279

actors

in ecosystem maps 61–62

in journey maps 46

in prototyping 67–69, 217, 219

in stakeholder maps 60

in value-network maps 61

Adaptive Path (case study) 146–148

adaptive triangle (agile) 341

adoption curve phase (economic business cycle) 10

agencies (stakeholder terminology) 64

Agile Manifesto 281

agile method 281, 284, 341

Airbus (case study) 246–251

Almenberg, Erik 256

American Institute of Architects 300

Ana Couto Branding (case study) 384–386

analogies for ideation 182–183

Andersson, Sophie 203–205, 484–486

The App Business (case study) 142–146

Arbetsförmedlingen (case study) 484–486

architectural process 298–305

architecture. environment, spaces, and architecture

associations for ideation 182–183

assumption-based tools 40, 50, 482

ATO (case study) 259–261

audience in prototyping 66–67, 217–219

Australian telco company (case study) 424–425

Austrian secondary schools (case study) 480–484

autoethnography (data collection) 119

B

backstage processes/actions 15, 47, 54–56, 75

Baraka, Mama 265

bar camp/unconference 481

basic factor (Kano model) 11, 174

Baupiloten (company) 301

Beck, Kent 281

behavioral change, Transtheoretical Model of (TTM) 278–279

belief systems, change and 277–278

Benny Hill sorting 184

bias

confirmation 107

focus groups 123

prototyper 219–220

researcher 110

sampling 103

ugly baby 343

Biolchini, Clarissa 384–386

Björkqvist, Therese 256

black boxing approach 353

Blomkvist, Johan ...

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