INDEX
A
abductive thinking 161
Abrell, Thomas 246–251
Action step (TTM) 278–279
actors
in ecosystem maps 61–62
in journey maps 46
in prototyping 67–69, 217, 219
in stakeholder maps 60
in value-network maps 61
Adaptive Path (case study) 146–148
adaptive triangle (agile) 341
adoption curve phase (economic business cycle) 10
agencies (stakeholder terminology) 64
Agile Manifesto 281
agile method 281, 284, 341
Airbus (case study) 246–251
Almenberg, Erik 256
American Institute of Architects 300
Ana Couto Branding (case study) 384–386
analogies for ideation 182–183
Andersson, Sophie 203–205, 484–486
The App Business (case study) 142–146
Arbetsförmedlingen (case study) 484–486
architectural process 298–305
architecture. environment, spaces, and architecture
associations for ideation 182–183
assumption-based tools 40, 50, 482
ATO (case study) 259–261
audience in prototyping 66–67, 217–219
Australian telco company (case study) 424–425
Austrian secondary schools (case study) 480–484
autoethnography (data collection) 119
B
backstage processes/actions 15, 47, 54–56, 75
Baraka, Mama 265
bar camp/unconference 481
basic factor (Kano model) 11, 174
Baupiloten (company) 301
Beck, Kent 281
behavioral change, Transtheoretical Model of (TTM) 278–279
belief systems, change and 277–278
Benny Hill sorting 184
bias
confirmation 107
focus groups 123
prototyper 219–220
researcher 110
sampling 103
ugly baby 343
Biolchini, Clarissa 384–386
Björkqvist, Therese 256
black boxing approach 353
Blomkvist, Johan ...
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