Toyota Methods and Operating Models
by Stefano Cortiglioni, Leonardo Salcerini, Danilo Verga, Andrea Petretti
Standardization
One of the main factors of TPS is standardization, a term that has many connotations but that in Toyota can be summarized with a quote by the president, Mr Toyoda: ‘Our competitors have excellent people in mediocre processes, while we have normal people in excellent processes: victory can be only ours.’ Standardization leads to excellence, and such excellence becomes an asset of the company, available to everyone.
Standardization is therefore the application of what people successfully managed to improve through their personal experience into processes and information for the entire group. There are other companies that rely on the skills and capabilities of a limited number of people; when these people are not working, the ...
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