March 2021
Intermediate to advanced
200 pages
4h 36m
English
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Index
Action. See also Difference-Making Actions
“action is what leads to results,” 118
and control, 99
identifying a way to, 128
meaningful, 119
and trust, 3–4
Angelou, Maya, 175
Apologies, 196
forms of, 175
importance of feeling appreciated, 175
making it specific, personal, and authentic (SPA), 177–178
Arrogance as symptom of weak/compromised competency, 188
Authenticity, 173
of appreciations, 85, 177, 178
example of the power of, 177–178
lack of, 195
Background, 203
Bain & Company, 154
Bob (The Grove’s director of safety), 75
background, 75
competency and, 77–78, 187, 188
core motivation, 77
Ethan’s meeting with, 75–79, 81
and The Grove, 75–78
office, 75–76
staff development program/core initiatives ...
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