
e Information Phase • 69
Rudyard Kipling’s poem “I Keep Six Honest Serving Men” reminds us of
how to gather information: “I keep six honest serving-men. (ey taught
me all I know.) eir names are What, and Why and When and How and
Where and Who.”
Fact Recording Techniques
Fact recording techniques include note taking, ow-charting, process
mapping, and FAST diagramming.
WHAT DOES IT COST?
Price is what you pay for the product or service. To understand what makes
up a price, refer to Figure 8.5. Cost is what you spend to make a product or
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General, ...