July 2018
Intermediate to advanced
404 pages
9h 5m
English
Content preview from Voice User Interface Projects
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Flow
A conversation can contain multiple turns, exchanging words on specific topics in a very short and concise manner. Avoid using one-dimensional script with predefined one-off questions and answers, where the conversation can quickly turn boring and unnatural. A good example of this is the system IVR, where the user has to wait and listen to all of "Press 1 or say reservation, Press 2 or say check reservation, Press 3 or say cancel reservation, Press # or say main menu." However, nowadays, the user would simply press 0000000000000, which typically sends the user to the operator. To give it a more conversational flow, you should try to anticipate the user's intention and engage with the user.
The following example shows the flow of conversation: ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.