100 Things Every Designer Needs to Know About People, 2nd Edition

86 People make Errors when they are Under Stress

Once I was on a trip and found myself in a hotel room outside Chicago with my 19-year-old daughter moaning in pain. She’d been sick for a week, each day with a new symptom, but that morning everything got worse—her eardrum felt like it was going to burst. Should I cancel my client meeting and take her to an urgent care clinic? Because I was traveling, I was concerned that I was “out of network,” which would mean that I first had to call my insurance provider to find out if there were any “in network” doctors we could go to and still be covered by our plan. The customer service representative told me to go to a particular website and said that any doctor we picked through that site would be considered ...