Asterisk: The Future of Telephony, 2nd Edition

agents.conf

This file allows you to create and manage agents for your call center. If you are using the Queue() application, you may want to configure agents for the queue. The agents.conf file is used to configure the AGENT channel driver.

The [general] section in agents.conf currently contains only two parameters. The persistentagents parameter tells Asterisk whether or not to save the status of agents who use the callback feature of queues in the local Asterisk database. If set to yes, a logged-in remote agent will then remain logged in across a reboot (unless removed from the database through some other means). The multiplelogin parameter tells Asterisk whether or not multiple agents can log in from the same extension.

The following parameters, which are specified in the [agents] section, are used to define agents and the way the system interacts with them. The settings apply to all agents, unless otherwise specified in the individual agent definitions:

maxlogintries

The maximum number of times an agent may attempt to log in. Defaults to 3.

autologoff

Accepts an argument (in seconds) defining how long an agent channel should ring for before the agent is deemed unavailable and logged off.

autologoffunavail

Define autologoffunavail to have agents automatically logged out when the Dial() application returns a CHANUNAVAIL status while trying to dial that agent. Default is “no”.

ackcall

Accepts the arguments yes and no. If set to yes, requires a callback agent to acknowledge log in by pressing ...