August 2007
Intermediate to advanced
608 pages
20h 33m
English
Content preview from Asterisk: The Future of Telephony, 2nd Edition
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The Flash Operator Panel
The Flash Operator Panel (FOP) is one of the most popular examples of the power of the Manager interface. FOP presents a web-based visual view of your system and allows you control of calls.
FOP is most commonly used to enable a live attendant to view the users in the system and connect calls between them. It can also be used in a call-center environment to provide CRM-triggered screen pops.[127]
The FOP management interface is shown in Figure 10-1. To grab a copy of FOP, head to http://www.asternic.org.
Figure 10-1. The Flash Operator Panel management interface
FOP isn’t all that difficult to set up, but it does require several steps to configure. The configuration of FOP is beyond the scope of this book, but if you head on over to the FOP web site you will find the latest documentation detailing the installation and configuration process.
FOP has a fantastic community and a popular mailing list. The success of FOP has also been aided by its inclusion in Trixbox.
[127] Customer Relationship Management (CRM) is an interface that companies use to help manage customer information and interaction.
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