Business Success with Open Source

Policies and Procedures Are Business Assets

Policies and procedures are the “how we do things here” of your company. This is vital institutional knowledge that allows business as usual to be, well, usual. P&P make the implicit explicit; they say the quiet part out loud. Properly handled, P&P get everyone on the same page and help you set expectations to which you can then hold people. Policies and procedures are a safety net that allow new employees to do the right thing and existing employees to do new things. Companies with unhealthy relationships with their P&P can’t scale, have poor onboarding experiences, and will be in crisis mode if Isabel from payroll wins the lottery and moves to the Maldives without training someone else to do her ...