Business Success with Open Source

Make Policies Useful (and Used)

A healthy relationship with policies and procedures starts with documentation. Nothing scales as well, is as usable and accessible, and is as vital to efficient business operations as well-written and well-maintained P&P documentation. On the other hand, if these are handled poorly, then nothing is as frustrating. In this section you’ll learn some tips for creating and maintaining this important business asset.

Consult the People Who Will Use the P&P

All too often, policy and procedure documents are written by people with good intentions but who are too far removed from what they’re documenting to understand it. When creating or updating P&P docs, always speak with the people who are doing the work.

Even if your ...