March 2025
Intermediate to advanced
470 pages
12h 45m
English
A policy or procedure that no one enforces or uses is noise; it’s cruft that collects in the corners of the organization, piling up. It’s a mental burden: “Should I use this policy when no one else is? Should I enforce it? What do I do?” The company’s staff have better things to do with their brains than second guess the validity of P&P. If you’re going to take the time to create a policy or procedure, make sure you can also take the time to enforce it.
Whenever possible, look for ways to automate the enforcement of any P&P. Not only does this make it easier for everyone to do the right thing, it also means the enforcement happens equally and objectively across all to whom the P&P apply.
For instance, ...
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