Coaching & Mentoring For Dummies, 2nd Edition

Index

A

• abilities, developing, 270
• accommodations for personal problems, 317
• accountability
  • career self-reliance and, 222
  • changes and, 101
  • constructive feedback and, 261
  • delegating and, 246
  • development and improvement plans, 318
  • emotional intelligence and, 89
  • mentoring and, 318, 342
  • overview, 63
  • performance plans and, 278
  • performance reviews and, 292
  • personal influence and, 50
  • strategies for motivation and, 174
  • using questions, 196
• achievable goals, 271
• acquisitions, 198
• action plans
  • creating, 299–301
  • example of, 301–303
  • improvement plans, 312–314
  • toxic behavior, improving, 315–316
• active listening
  • facilitating discussions, 188
  • responses to questions, 191, 195
  • tips for, 81–82
• adaptability, 212
• advice, sharing, 332–333
• advocates, 343–344
• affinity bias, 109
• aggressiveness, 58, 139–140
• Alessandra, Tony, 167–171
• allies, 343
• amygdala, 76
• Analyzer personality, 170–173
• analyzing process, questions for, 180
• anchoring bias, 109
• and, view of, 23–24
• Angelou, Maya, 138
• appreciating role as coach, 24–26
• artificial intelligence (AI), 199
• aspirational mentors, 342
• assertiveness, 56–59, 191–192
• assumptions, avoiding, 114–117
• attendance, 118
• attitude of employees, 119–120
• attribution bias, 109
• authority level, as parameter, 237
• autonomy, as motivator, 148–150
• availability, 118
• avoidance approach, 310

B

• Baby Boomers
  • adapting to, 131–132
  • defining, 124–127
  • example of, 127
  • generalizations about, 128–129
  • generation-casting, avoiding, 129–130
• balancing task issues and people issues, ...