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Communicating the UX Vision by James O'Brien, Martina Schell

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Chapter 4

Presenting without contextualizing

Abstract

When we work on a project daily but stakeholders only have periodic reviews, a context imbalance arises. We become intimately involved with addressing their feedback, but they only have passing familiarity with the work that prompted that feedback. True depth of critique requires reviews to be structured to renew that missing context each time, so feedback encompasses more than surface impressions. Keeping the research artifacts and deliverables on hand helps tie your decisions back to real users, and showing work in the context of change from previous, not just new, reminds stakeholders of their motives for the original feedback.

Keywords

context
presenting
feedback
review
agenda
stakeholders ...

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