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Customer-Centric Marketing
book

Customer-Centric Marketing

by Dr. Neil Richardson, Jon James, Neil Kelley
February 2015
Intermediate to advanced
256 pages
6h 41m
English
Kogan Page
Content preview from Customer-Centric Marketing

04

Marketing and sustainability

Separating facts from fiction

Marketing has been undertaken by practitioners for millennia; however, as a theoretical domain, it has only been considered since early in the 20th century. As previously discussed, companies that fail often do so due to their poor marketing. And yet there is much cynicism directed towards marketing.

When respected figures such as Professor Malcolm McDonald say that UK marketing has gone backwards over the last decade, we need to sit up and listen. We need, more than ever before, to adopt good marketing practices and understand better the barriers to the adoption of such practices. It is easy to get ensnared into analysing and crunching sales and market share figures, focusing upon ...

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Publisher Resources

ISBN: 9780749472092