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Customer-Centric Marketing
book

Customer-Centric Marketing

by Dr. Neil Richardson, Jon James, Neil Kelley
February 2015
Intermediate to advanced
256 pages
6h 41m
English
Kogan Page
Content preview from Customer-Centric Marketing

Preface

In good times or bad, it is important to understand marketing’s role and how it can be used by businesses to improve their competitive advantage. Marketing in the digital world is vitally important as it’s concerned with creating relationships and promoting mutual value whilst contending with increasing customer awareness of social and ecological issues. With busy, fast-paced lives, professionals often find that they don’t have time to trawl through weighty, traditional texts in order to get to grips with the basics. Hence Customer-Centric Marketing: Sustainability in the digital age is a user-friendly guide aimed at business people for whom implementation is the key issue. It is, however, also useful for students who want to grasp the ...

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Publisher Resources

ISBN: 9780749472092