In good times or bad, it is important to understand marketing’s role and how it can be used by businesses to improve their competitive advantage. Marketing in the digital world is vitally important as it’s concerned with creating relationships and promoting mutual value whilst contending with increasing customer awareness of social and ecological issues. With busy, fast-paced lives, professionals often find that they don’t have time to trawl through weighty, traditional texts in order to get to grips with the basics. Hence Customer-Centric Marketing: Sustainability in the digital age is a user-friendly guide aimed at business people for whom implementation is the key issue. It is, however, also useful for students who want to grasp the ...
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