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Customer-Centric Marketing
book

Customer-Centric Marketing

by Dr. Neil Richardson, Jon James, Neil Kelley
February 2015
Intermediate to advanced
256 pages
6h 41m
English
Kogan Page
Content preview from Customer-Centric Marketing

Part Six

What does the future hold?

We are increasingly faced with fast-paced, dynamic business conditions owing to globalization, technological advances, changing consumer habits and fragmentation of markets (to name but a few drivers of change). It is difficult to predict the extent marketers will need to adapt in the future. For example, we are already reading less hard copy newspapers, preferring to get our news online; our television viewing habits are changing with more viewing ‘on demand’ options; smartphones provide increasing opportunities to use a variety of media. Changes such as these have driven the shift in advertising expenditure from print and TV to internet channels to the extent that in 2009 online expenditure overtook TV for ...

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Publisher Resources

ISBN: 9780749472092