Delivering Business Analysis

CONTENTS

List of figures and tables

Authors

Foreword

Acknowledgements

Abbreviations

Glossary

Preface

1. INTRODUCING THE BA SERVICE

Introduction

Business analysis as a service

The Community of Practice concept

Situating the BA Service

The role of the business analyst

The 3rd Wave model for business analysis

Challenges facing the BA Service

Conclusion

2. INTRODUCING THE BA SERVICE FRAMEWORK

Introduction

The nature of service

The nature of value

Applying the BASF

The BASF and the portfolio business analyst

The business case for the BA Service

Conclusion

3. RECRUITING AND RETAINING BUSINESS ANALYSTS

Introduction

Recruitment strategy

Recruitment planning

Search

Selection approach

Induction

Retention

Succession planning

Conclusion

Case study 1: Recruiting ...