book

Delivering Business Analysis

by Debra Paul, Christina Lovelock

September 2019

Intermediate to advanced

405 pages

11h 34m

English

BCS, The Chartered Institute for IT

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IntroductionBusiness analysis as a serviceThe Community of Practice conceptSituating the BA ServiceThe role of the business analystThe 3rd Wave model for business analysisChallenges facing the BA ServiceConclusion
IntroductionThe nature of serviceThe nature of valueApplying the BASFThe BASF and the portfolio business analystThe business case for the BA ServiceConclusion
IntroductionRecruitment strategyRecruitment planningSearchSelection approachInductionRetentionSuccession planningConclusionCase study 1: Recruiting in a competitive market
IntroductionThe T-shaped professional business analystSkills development frameworksService view of skills developmentThe BA Service as a learning organisationConclusionCase study 2: Green-field BA Service
IntroductionAppraisal and performance managementApproaches to facilitate performance managementUnderstanding personal motivationProviding feedbackRemovalConclusionCase study 3: Managing performance with empathy and understanding
IntroductionThe role of standards and templatesSelecting the standardsModelling standardsCreation and maintenance of templatesAdoption of standardsConclusionCase Study 4: Providing consistent business analysis
IntroductionSupport tool categoriesSupport tool maturity assessmentSelecting business analysis support toolsReasons tools can failConclusionCase study 5: Realising benefits from investment in support tools
IntroductionWhat is a leader?Role of the BA leaderEffective leadershipLeadership frameworks and stylesChallenges facing BA leadersConclusionCase study 6: Leading a BA Service transformation
IntroductionGap analysis of the management processesBusiness analysis consultancy managementBusiness analysis demand managementBusiness analysis planningBusiness analysis process managementConclusionCase study 7: Operating a large-scale BA Service
IntroductionIdentifying the ‘customer’Categories of customerWorking with customersAnalysing customersConclusion
IntroductionThe essence of cultureCultural frameworksThe BA Service cultureConclusion
IntroductionQuality and improvement cultureContinual service improvement (CSI)Quality managementQuality management techniquesConclusionCase study 8: Instilling a quality focus to enable business analysts to succeed and thrive
IntroductionThe Importance of metrics and measurementTypes of measuresFinancial metricsCustomer metricsLearning and growth metricsInternal process metricsConclusion

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AUTHORS

Photograph: Debra Paul

Dr Debra Paul is the Managing Director of Assist Knowledge Development Ltd (AssistKD), a training and consultancy company specialising in business analysis and business and solution architecture. Debra jointly edited and authored the publication, Business Analysis, and is also the co-author of Agile and Business Analysis, Business Analysis Techniques and The Human Touch. Debra conducted doctoral research into the role of the business analyst and developed the Business Analysis Service Framework.

Debra is a regular speaker at business seminars and IS industry events. She has been a keynote presenter at business analysis conferences, delivering ...