7 APPLYING SOFTWARE TOOLS TO SUPPORT THE BA SERVICE
INTRODUCTION
Almost every area of our work and personal lives is now supported by software tools, and business analysis is no exception. The key question is: ‘To what extent are business analysis activities and outputs improved and supported by the tools available?’ The answer to this varies greatly across different organisations and even across business analysts in a single organisation.
There is a significant variation in tools in use to support both the delivery of business analysis and the management of the BA Service. This chapter considers the use of support tools and covers the following areas:
• types of tools that can support business analysis;
• levels of maturity in using support ...
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