Chapter 4. Accuracy

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Fast is fine, but accuracy is everything.

—Wyatt Earp

As a writer of technical information, you have an important responsibility to provide information that is accurate and free of errors. Users depend on you for that accuracy; they stake their time and money on it. Achieving accuracy in technical information is an all-important goal, albeit a goal that isn’t easy to achieve.

For technical information to be accurate, every piece of information must be accurate, including conceptual information, procedures, embedded assistance, legal disclaimers, screen captures, and illustrations.

Inaccuracies might or might not be obvious. ...

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