Acknowledgments

The predecessor of this book was an internal document called Producing Quality Technical Information. That document led to the first edition of Developing Quality Technical Information, which was published in 1998, followed by the second edition in 2004. And here we are 10 years later with the third edition.

After the second edition of Developing Quality Technical Information was published, its lead author and project manager, Gretchen Hargis, passed away.

Throughout the writing process for the first two editions of this book, Gretchen was vigorous in pushing the authors to do what was necessary to make the book as good as it could possibly be. We planned, we drafted, we edited, we haggled, we revised, we reedited, we proofread. ...

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