Part 4: Easy to find

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When users struggle to find information, they can become frustrated and dissatisfied with the product. Information must be designed and structured in a way that makes it easy to access. Information that is easiest to find is often the information that users don’t need to look for at all because it’s already right where when they need it.

Chapter 9. Organization

Put information where users expect it

Separate contextual information from other types of information

Separate contextual information into the appropriate type of embedded assistance

Separate noncontextual information into discrete topics by type

Arrange elements to ...

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