Part 4: Easy to find
When users struggle to find information, they can become frustrated and dissatisfied with the product. Information must be designed and structured in a way that makes it easy to access. Information that is easiest to find is often the information that users don’t need to look for at all because it’s already right where when they need it.
Put information where users expect it
Separate contextual information from other types of information
Separate contextual information into the appropriate type of embedded assistance
Separate noncontextual information into discrete topics by type
Get Developing Quality Technical Information: A Handbook for Writers and Editors, Third Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.