About the authors

The authors are all long-standing and respected members of the information development community at IBM. Although the authors have served in various roles throughout their careers, information quality has always been and continues to be their primary focus.

Michelle Carey is an information architect and technical editor at IBM and has taught technical communication at University of California Santa Cruz Extension. Michelle is the co-author of the book DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA. She is an expert on topic-based information systems, software product error messages, grammar, embedded assistance for user interfaces, and writing for international audiences. She also writes computational ...

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