Executive's Guide to Project Management: Organizational Processes and Practices for Supporting Complex Projects

Chapter 10

Organizing and Defining Your Project Support Office

Note that I use the term “support” instead of “management.” The term “management” sends a heavy-handed message of compliance and that is not what promotes a successful operation nor is it the message I want you to send. The term “support” sends an “I'm here to help you” message and sends a reactive message rather than a proactive message of support provision. My use of support has major implications to the mission, vision, and objectives of the project support office (PSO). The discussion in these early sections is robust and will apply regardless of the impact of those implications and the discipline scope of the PSO.