April 2018
Beginner
218 pages
6h 41m
English
Content preview from From Voices to Results - Voice of Customer Questions, Tools and Analysis
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Chapter 2. VoC in the Product Development Process
"Your opinion, although interesting, is irrelevant..." | ||
| --"Tuned In" | ||
Most organizations have some sort of a process to develop products. Often, it is called a new product development (NPD) process or a new product innovation (NPI) process. Whatever your organization calls it, it is intended to guide the organization and development team from the beginnings of an idea through development, and ultimately, to the launch of the product and revenue generation. In some cases, there are very formalized approaches to this process, such as stage gate, agile, iterative, waterfall, and others. And in some cases, there is nothing more formalized than a spreadsheet or calendar system.
In organizations where ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.