April 2018
Beginner
218 pages
6h 41m
English
Content preview from From Voices to Results - Voice of Customer Questions, Tools and AnalysisBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Summary
While many believe that customer VoC in a new product development process is a specific event that occurs as part of the business case or marketing analysis, the promise and impact of VoC in a new product's development can be so much more. Many organizations use a stage-gate or similar process for their new developments as a way to provide structure to the new development process. Regardless of which stage of predevelopment you are in—Ideation, Concept, or the Detailed assessment—Customer VoC plays a pivotal role in shaping your product deliverables. If you are in the Development stage of your project, Customer VoC provides the input to make the intelligent choices and tradeoffs that inevitably occur during a development. If you are in ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.