April 2018
Beginner
218 pages
6h 41m
English
Content preview from From Voices to Results - Voice of Customer Questions, Tools and AnalysisBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Who's responsible?
According to some practitioners of VoC, they will tell you that the entire product development team is responsible for VoC, that it takes a cross-functional team to sustain the integrity of VoC for the duration of the product cycle. They will put the responsibility on a cross-functional core team, tiger team, or VoC steering committee of 5–7 individuals from marketing, engineering, manufacturing, service and repair, and finance to ensure that the VoC is obtained, processed, and included in your new product.
While I applaud their desire to make sure that VoC is everyone's responsibility, what I have found in most organizations is that when something is "everyone's responsibility", no one ends up being "responsible".
I believe the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.