April 2018
Beginner
218 pages
6h 41m
English
Content preview from From Voices to Results - Voice of Customer Questions, Tools and AnalysisBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Listener/note taker responsibility
The role of the listener/note taker is about being the archivist of the meeting more than anything else. Their role is to capture all the salient points and customer responses to the questions being asked by the moderator. They must also be able to not only write verbatim what the customer says during their response, but must also be able to capture the customer's most critical priorities and the emotional nuances that the customer expresses in the tone of their voice or cadence of their response.
The listener/note taker's role is not to help moderate the questions, but often the note taker may need to ask for clarification or elaboration to make sure that the question is fully answered and documented so as to ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.