April 2018
Beginner
218 pages
6h 41m
English
Content preview from From Voices to Results - Voice of Customer Questions, Tools and AnalysisBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Review logistics
Before we can begin to undertake our VoC program, we should review everything you need to prepare, and execute, your actual face-to-face interviews.
Before making your first customer visit, the following should already be in place:
- Developed, in full, a customer visit calendar
- Gave advance warning to customers if you need data they possess in their systems
- Made sure you have a good introductory statement
- Reviewed your interview guide and made sure you fully understand the questions, and if you have multiple teams, everyone else understood the questions as well
- Practiced your questions and honed your interview skills
- Team members assigned by functional roles in teams to get the most out of the interviews
- Decided on team roles and best ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.