2007, so wh
y is ther
e a problem now?
similarity and congruence
The boss isn’t happy, but at least
you’re not fired…
I hear you had a problem with a customer’
We keep spare stock in the store room in case of emergency.
You can replace the
phone from one of these.
But please make sure this doesn’t happen again.
So what happened?
Here’s what the design should have looked like. What do you
think could have gone wrong?
he second mountain
he design’s been kicking around since
he design Liz chose
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