June 2012
Intermediate to advanced
118 pages
1h 42m
Spanish
Content preview from Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CAPÍTULO 3: LA FAMILIA ISO/IEC 20000 Y NUEVAS NORMAS RELACIONADAS
La norma se organiza en las siguientes cinco partes:
3 Parte 1: ISO/IEC 20000-1:2011 – Requisitos del Sistema de Gestión de Servicios
4 Parte 2: ISO/IEC 20000-2:2012 – Guía para la Aplicación de Sistemas de Gestión de Servicio
5 Parte 3: ISO/IEC TR 20000-3:2009 – Guía para la Definición del Alcance y Aplicabilidad de la norma ISO/IEC 20000-1
6 Parte 4: ISO/IEC PRF TR 20000-4:2010 – Modelo de Proceso de Referencia
7 Parte 5: ISO/IEC TR 20000-5:2010 – Plan Ejemplar de Aplicación de la norma ISO/IEC 20000-1.
Las cinco partes se pueden encontrar en el sitio web de IT Governance, www.itgovernance.co.uk/catalog/47.
La segunda edición de la parte 1 se publicó el 12 de abril de 2011. ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.