June 2012
Intermediate to advanced
118 pages
1h 42m
Spanish
Content preview from Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de GestiónBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CAPÍTULO 7: ANÁLISIS DE BRECHAS
Al igual que con todos los grandes proyectos que se llevan a cabo en una empresa, tenemos que mostrar primero los objetivos del proyecto (el ‘qué’). Por otro lado, las ventajas y beneficios para la empresa (el ‘por qué’) deben ser presentados a la alta dirección, antes de iniciar el proyecto de la norma ISO/IEC 20000.
ISO/IEC 20000 no debe ser visto como un fin en sí mismo. Visto de esa manera, el personal de TI estaría únicamente estresado, sin crear ningún valor para ellos. La norma ISO/IEC 20000 tiene que ser vista más bien como el resultado de un programa de gestión de servicios de TI más grande. Este programa global tiene como objetivo el enfoque del cliente y la eficiencia de la organización de TI y la transforma ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.