June 2012
Intermediate to advanced
118 pages
1h 42m
Spanish
Content preview from Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de GestiónBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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ÍNDICE
Capítulo 1: Introducción a la ISO/IEC 20000
¿Cuáles son los beneficios de la implantación y certificación según la norma ISO/IEC 20000?
Capítulo 2: Calidad de servicio e ISO/IEC 20000
Capítulo 3: La familia ISO/IEC 20000 y nuevas normas relacionadas
Capítulo 4: Marcos de trabajo y la integración del sistema de gestión
Capítulo 5: Requisitos para un sistema de gestión de servicios
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.