June 2012
Intermediate to advanced
118 pages
1h 42m
Spanish
Content preview from Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de GestiónBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CAPÍTULO 8: PLANIFICACIÓN E IMPLEMENTACIÓN DE GESTIÓN DE SERVICIOS
Los procedimientos y responsabilidades definidas tienen que tomarse en cuenta durante la planificación y ejecución de los requisitos de la gestión de servicios. Un sistema de gestión de servicios (SMS) es la base para ello. El desarrollo de un SMS es una tarea exigente y requiere una comprensión del propósito, las políticas y objetivos, y los procesos involucrados. Esta relación se entiende como la planificación y ejecución de la gestión de servicios. Para una implementación exitosa del sistema de gestión de servicios, la norma hace referencia al Ciclo de Deming: planificar, hacer, verificar, actuar.
El Ciclo de Deming no sólo se aplica al sistema de gestión de servicios, pero ...
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