June 2012
Intermediate to advanced
118 pages
1h 42m
Spanish
Content preview from Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de GestiónBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CAPÍTULO 15: PREPARANDO PARA LA AUDITORÍA
En la última etapa de la preparación de la auditoría interna, se debe definir el alcance final de la auditoría con el auditor, con el fin de definir el marco de la certificación. El gerente de servicios de TI también debe supervisar la disposición de la organización de servicio, la limpieza de los documentos de la auditoría interna, y compilarlos en un dossier para el auditor. Finalmente, el momento exacto y los recursos necesarios para la auditoría interna deberían estar de acuerdo con la empresa de certificación.
La auditoría interna es un indicador esencial de la situación del sistema de gestión.
A partir de la norma ISO/IEC 20000 en sí, así como del documento diseñado para la implementación del sistema ...
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