
Contents ◾ xv
ChaPter 9 ◾ Making Better Decisions 307
CHAPTER OUTLINE 307
WHY THIS CHAPTER MATTERS 307
CHAPTER TAKE-AWAYS 307
DECISION-MAKING CONCEPTS 308
e Decision-Making System 308
Decision Phases 309
Decision Structure 310
Decision Scope 311
Strategic Decisions 311
Tactical (Managerial Control) Decisions 311
Operational Decisions 311
Relationship among Decisions of Dierent Scope 312
Putting the Concepts Together 312
MODEL-DRIVEN DECISIONS 312
Simulation Studies 313
Simulation Example 314
e Simulation Process 315
DATA-DRIVEN DECISIONS 315
Online Analytical Processing 317
Data Mining 323
Predictive Analytics 324
GROUP DECISIONS